Refund policyRefund policy

1. Refund window

You can request a refund within 7 days of your purchase date.

2. When you can get a refund

• The files are faulty, corrupted or cannot be downloaded, and we are unable to fix the problem.
• The product is significantly different from its description.
• You were charged twice for the same order (duplicate payments are always refunded).
• You paid but did not receive access, and we cannot restore it.

3. When a refund may not apply

• Requests made after 7 days from purchase.
• Change of mind after the files have been downloaded — because digital files can't be returned.
• Where there is clear evidence of misuse, such as sharing or reselling the files.

4. Cancellations

Because products are delivered instantly after payment, a paid order cannot be cancelled. If something is wrong with your order, the refund rules on this page apply. If a payment fails or is left incomplete, the order is not completed and you are not charged. If your bank deducted money for a payment that did not complete, it is normally returned to you automatically — contact us if it isn't.

5. How to request a refund

Email collabwithprodify@gmail.com or use our contact form with your order ID, the email used for the purchase and the reason for your request. We reply within 24 hours.

6. Processing time

Approved refunds are sent to your original payment method through Razorpay and usually reach you within 5–7 working days, depending on your bank or UPI provider.

7. Access after a refund

Once a refund is issued, access to the refunded product is removed from your library.