Question 1

What do I get when I buy a product?

Accepted Answer

Digital files — PDFs, Notion template links, prompt packs or toolkits, depending on the product. Each product page lists exactly what's inside.

Question 2

Do I need an account to buy?

Accepted Answer

No. You can check out with just your email. A free account (or Google sign-in) lets you see all your purchases in My Library.

Question 3

Are prices in Indian Rupees?

Accepted Answer

Yes. All prices are in ₹ INR. Every resource is currently ₹49.

Question 4

Which payment methods are accepted?

Accepted Answer

UPI, debit and credit cards, net banking and popular wallets, processed securely by Razorpay.

Question 5

Is my payment information safe?

Accepted Answer

Payments are handled entirely by Razorpay. Prodify never sees or stores your card or bank details.

Question 6

My money was deducted but I didn't get my files. What now?

Accepted Answer

Don't worry — payments are confirmed automatically, sometimes after a short delay. If your files don't appear within a few minutes, email collabwithprodify@gmail.com with your payment reference and we'll sort it out.

Question 7

How do I download my purchase?

Accepted Answer

Right after payment you'll see a downloads page. Account holders can also download any time from My Library.

Question 8

How long can I access my files?

Accepted Answer

For life, including free updates when we improve a product.

Question 9

Can I share the files?

Accepted Answer

Purchases are for your personal use. Please don't share or resell the files — it helps us keep prices low.

Question 10

I bought as a guest. Can I see my purchases later?

Accepted Answer

Yes. Create an account using the same email address you paid with, and your earlier purchases will appear in My Library.

Question 11

I forgot my password.

Accepted Answer

Use the “Forgot password” link on the login page to reset it, or sign in with Google.

Question 12

Can I get a refund?

Accepted Answer

Yes — you can request a refund within 7 days of purchase. Approved refunds reach your original payment method within 5–7 working days.

Question 13

How do I request a refund?

Accepted Answer

Email collabwithprodify@gmail.com or use the contact form with your order ID and the reason for the refund.

Frequently asked questions

Buying

Payments

Downloads and access

Your account

Refunds

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